Legal Center
Status: Draft v0.9 — 11 August 2026 — legal and operational review required before publication. Current provider: Heritage Timepieces AB, org. no. 559491-1157, VAT SE559491115701, Kungsgatan 2C, 223 50 Lund, Sweden. Entity notice: Klocktech AB is under registration and is not the current contracting party. Registration alone does not transfer an agreement. Contacts: legal@heritagetp.com (legal/privacy) · info@heritagetp.com (general).
Implementation, migration, training, configuration, custom connector and advisory work is performed only under a signed Statement of Work (“SOW”). Each SOW should identify scope, deliverables, assumptions, Customer dependencies, personnel, milestones, fees, expenses, acceptance criteria and any special data-processing terms.
The Provider will perform Professional Services with reasonable skill and care. The Customer will provide timely decisions, accurate information, authorised systems access, suitable personnel and any required third-party permissions. Dates are adjusted reasonably for Customer or third-party delay.
Changes to scope, timing, assumptions or deliverables require a written change order describing effect on price and schedule. The Provider is not required to perform out-of-scope work before agreement.
Where a SOW includes acceptance criteria, the Customer will test within 10 business days after delivery and give a detailed rejection notice identifying material non-conformity. A deliverable is accepted when the period ends without rejection, when used in production, or when confirmed in writing. The Provider will use reasonable efforts to cure a valid rejection. Minor defects that do not prevent intended use do not justify rejection.
Fees may be fixed or time-and-materials as stated in the SOW. Time-and-materials estimates are not caps unless expressly stated. Pre-approved reasonable travel and third-party expenses are reimbursable. Taxes and payment rules follow the SaaS Terms.
Each party retains technology, tools, data, methods, templates and know-how existing independently of the SOW. Unless the SOW expressly assigns a bespoke deliverable, the Provider owns deliverables and grants the Customer a non-exclusive right to use them with the Service for its internal business. Customer-specific data and media remain Customer Data.
Open-source and third-party components remain under their licences. The Provider may reuse general skills, concepts and non-identifying know-how that do not contain Customer Confidential Information.
Professional Services will use only an official or contractually approved interface scoped to the Customer's own account. A licence or another dealer's permission does not bring a partner-stock feed, dealer account or item-level dealer data into scope. The Provider will not build a scraper, competitor monitor, other-dealer importer, URL extractor, external duplicate matcher or workaround for unavailable API access. The Customer must prove account ownership and grant required permissions.
The Customer must notify a material services defect within 30 days of acceptance. The Provider's first remedy is re-performance. If re-performance is not reasonably possible, the Customer may terminate the affected SOW portion and receive a refund of fees paid for the defective deliverable. Other warranties are excluded to the extent permitted by law. Liability is governed by the SaaS Terms unless the SOW states otherwise.